One system for
human and AI agents
to serve customers
Kontakami brings phone, WhatsApp, social media, email, and web chat together in one agent screen. AI answers first, then hands over to your team when needed.
Available in English and Bahasa Indonesia.
Agent
Chat
All chat conversations across customers.
| Channel | Date | Customer | Account | Message | AI result | Status |
|---|---|---|---|---|---|---|
| 11 Oct 09:41 | Rina SetiawatiKaia → Sari | CS Official | My package hasn't arrived, tracking number JP2093847 | handed over | Active | |
| 11 Oct 09:37 | Andi PratamaKaia | @tokocontoh | I want to change my delivery address | being answered by AI | Active | |
| Web chat | 11 Oct 09:12 | GuestGuestKaia ✓ | Website | Can I pay cash on delivery? | resolved by AI | Idle |
| Facebook Comment | 11 Oct 08:58 | Dewi W. | Toko Contoh | How long does this promo run? | — | Active |
| TikTok | 11 Oct 08:40 | Hendra S. | @tokocontoh | Is size L still in stock? | — | Closed |
Real Kontakami screen, English version. Names, numbers, and conversation content are sample data.
Our clients
Trusted by companies across industries
Banking, insurance, digital finance, education, hospitality, and business services.
Channels
Every customer channel in one app
Manage email, WhatsApp, and other communication channels for your team. Each channel has its own access settings and round robin.
Product
One platform,
from channels to reports
Inbound
Every customer who reaches out gets an answer
Phone calls, web calls, video calls, web chat, WhatsApp, and social media comments arrive in the same queue. AI can answer first, then hand over to an agent when needed.
See all Inbound features →Call logs
Your softphone calls and dispositions.
| Date | Customer | Direction | Source | Mode | AI result | Disposition | Duration |
|---|---|---|---|---|---|---|---|
| 11 Oct 10:02 | Dewi W.0812 •••• 2210 | Inbound | SIP call | AI Voice | handed over · customer asked for a person | Answered | 05:48 |
| 11 Oct 09:55 | Agus T.0813 •••• 5521 | Inbound | SIP call | AI Voice | resolved by AI | Answered | 01:12 |
| 11 Oct 09:31 | Guest | Inbound | Web call | — | — | Answered | 03:05 |
| 11 Oct 09:10 | Maya L.0821 •••• 0912 | Inbound | Video call | — | — | Answered | 07:40 |
| 11 Oct 08:47 | Rahmat H.0857 •••• 3304 | Inbound | SIP call | — | — | Missed | 00:00 |
Customer service
A complete helpdesk for contact center teams
Conversations, email, tickets, calls, and customer data in one app for agents, supervisors, and account managers.
See all Customer service features →Frontline Tickets
Inbound tickets assigned to you.
| Date | Ticket Number | Contact Name | Category | Product | Status | Priority | First Response | Ticket SLA |
|---|---|---|---|---|---|---|---|---|
| 11 Oct 09:42Updated: 11 Oct 09:44 | TKT-FL-00021 | Rina Setiawati | Delivery | Regular | Open | High | 00h:02m On Time | 00h:20m |
| 10 Oct 15:10Updated: 11 Oct 08:02 | TKT-FL-00019 ⤴ Escalate | Hendra S. | Billing | Premium | Open | Critical | 00h:05m On Time | 26h:40m Breached |
| 10 Oct 11:25Updated: 10 Oct 13:40 | TKT-FL-00017 | Dewi W. | Returns | Regular | Solved | Medium | 00h:09m On Time | 02h:15m On Time |
| 11 Oct 09:50Updated: 11 Oct 09:50 | TKT-FL-00022 | Andi Pratama | Product | Regular | New | Low | 00h:04m | 00h:04m |
AI
AI that answers, calls, and scores
AI assistants that answer customers first and hand over to your team when needed.
See all AI features →AI Agents
AI assistants that answer customers first and hand over to your team when needed.
| Agent | Direction | Active roles | Channels | Status |
|---|---|---|---|---|
| KaiaBahasa Indonesia | Incoming | FAQ & Enquiry Order & Delivery Status Booking & Appointment | CS Official Website widget | Published |
| RaniBahasa Indonesia | Robocall | Collection & Payment Reminder | Due-date reminder | Published |
Outbound
Outbound campaigns you can measure
Outgoing calls and messages from one place: marketing campaigns, a predictive dialer, and WhatsApp or email broadcasts.
See all Outbound features →PDS monitor
What the dialer is doing right now: pacing, dropped calls, the queue, and who is ready.
Analytics & quality
The same numbers for every channel
Inbound and outbound dashboards, ticket reports, CSAT, Voice of Customer, and WFM. Everything can be exported to Excel or pulled through the API.
See all Analytics & quality features →Inbound Analytics
Every incoming interaction, across voice and digital channels, measured the same way.
Operations
Appointments, teams, and integrations
Supporting modules for businesses that serve by appointment, teams with several levels, and other systems that need to connect.
See all Operations features →Appointments
Bekasi Branch · Saturday, 11 October 2026
| No. / time | Customer | Service · Resource | Status | Checked in | Booked via |
|---|---|---|---|---|---|
| A012 | Rina Setiawati | Consultation · Dr. Andi | Called | 09:48 | AI chat |
| A011 | Agus T. | Consultation · Dr. Andi | Serving | 09:31 | Walk-in |
| 10:30 | Siti R. | Routine check-up · Dr. Maya | Booked | — | AI Voice |
Staff Outsourcing
We can staff your contact center too
Manpower planning, recruitment and selection, and agent training. Focus on your core business without handling recruitment and training.
Helpdesk + AI
Working together in one flow
The customer reaches out
From any channel. Their history is gathered on a single contact page.
The AI Agent handles it
Common questions are resolved without a queue. Anything that needs follow-up is logged as a ticket.
An agent takes over
The agent sees a summary of the AI session and the reason for the handover, so they never start from scratch.
QA and reports
AI scores the recordings, and the results feed the SL, FCR, and CSAT reports.
Contact us
Customer service
that runs smoothly
Our team will walk you through Kontakami using your own business workflows.