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Operations

Appointments, teams, and integrations

Supporting modules for businesses that serve customers by schedule, run layered teams, and need to connect other systems.

Appointments

Bekasi Branch · Saturday, 11 October 2026

TodayTomorrowNext 7 days+ New booking
ReceptionCounter
No. / timeCustomerService · ResourceStatusChecked inBooked via
A012Rina SetiawatiConsultation · Dr. AndiCalled09:48AI chat
A011Agus T.Consultation · Dr. AndiServing09:31Walk-in
10:30Siti R.Routine check-up · Dr. MayaBooked—AI Voice

Appointment

Bookings, queues, and check-in

Branch = the location. Service = what the customer books, with a queue number or a time slot. Resource = who or what serves them, such as a doctor, a court, a coach, or a desk.

  • Reception for check-in, Counter for calling the next in line.
  • Customers can book through an agent, as a walk-in, by AI chat, or by AI Voice.
  • Automatic WhatsApp messages about bookings, and a monitor that updates every 15 seconds.

Team & Settings

Set up your team to match your structure

Admin Management
Additional admin accounts, each with its own choice of menus it can open.
Role Assignment
Agent, SPV, or AM per division: Frontline, Escalation, and Marketing Campaign.
Transfer Rule
Decide who agents may transfer conversations and calls to.
Office hours, holidays, SLA calendar, and automation
Idle timers for chat & email channels.

API

Connected to your systems

BI API
Read-only endpoints so your BI tools can pull the figures behind the Inbound and Outbound dashboards.
Inbound Ticket API
Your system pulls inbound tickets with read-only access.
Contact API
Send contacts to Kontakami from your own system.
Broadcast & Robocall API
Run broadcasts and send robocall numbers from your own system.

Names, numbers, and figures in all screens are sample data.

Other products

Explore the other modules

InboundIncoming calls, AI Voice, web calls, video calls, chat, and social mediaLearn more →Customer serviceTickets and SLA, email, contacts, softphone, scripts, internal chatLearn more →AIAI Agent, AI Voice & Robocall, AI QA ScoringLearn more →OutboundPredictive dialer, marketing campaigns, broadcast, data managementLearn more →Analytics & qualityDashboards, ticket reports, CSAT, Voice of Customer, WFMLearn more →Staff OutsourcingManpower, recruitment & selection, trainingLearn more →

See Kontakami with your own workflow

Our team will walk you through the modules you need, using examples from your business.

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