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Outbound

Measurable outbound campaigns

Outbound calls and messages from one place: marketing campaigns, a predictive dialer, and WhatsApp or email broadcasts.

PDS monitor

What the dialer is doing right now: pacing, dropped calls, the queue, and who is ready.

Dialing speed1.3Climbing 0.1 at a time, never past 2.0.
Ready agents4of 6 on this campaign
Running for01:24:10Calling window closes at 17:00.
Sari ReadyBayu On a callMaya Wrapping upDodi On break

PDS · Predictive dialer

Predictive dialer

Predictive dialing campaigns. The system dials ahead of agents who are ready and only passes on calls that a customer actually picks up.

  • Dialing speed rises gradually and is capped by the dropped-call limit.
  • Pauses on its own outside calling hours and resumes at the next opening time.
  • PDS reports show the results of every campaign, including finished ones.
Marketing Campaign Tickets

Tickets assigned to you across all campaigns.

My Tickets 32Followed 4
Ticket NumberContact NameCampaignStatus
TKT-MC-00112Agus T.Credit Card Q4New
TKT-MC-00108Siti R.Credit Card Q4Open
TKT-MC-00101Rahmat H.Car InsuranceSolved

Marketing Campaign

Marketing campaigns by ticket

Manage marketing campaigns and escalation queues. Tickets are created from uploaded customer data, 1 ticket per product per customer.

  • All of a customer's tickets are held by the same person.
  • Customer verification is checked on the server.
How far the messages got
Target 500 · 100%
Sent 497 · 99%
Delivered 489 · 98%
Read 402 · 80%
Replied 61 · 12%

Broadcast

WhatsApp and email broadcasts

One send = one channel, one sender account, one recipient list, one template.

  • Channels: WhatsApp Business (WABA), WhatsApp (WAHA), and Email.
  • Upload your data once and reuse it many times.
  • The opt-out list fills itself from STOP replies, unsubscribe links, and bounced emails.
List health

How much of each list has been worked, and how much of it could actually be reached.

SourceLoadedNot tried yetTo be retriedFinishedReachedNot reachedNo number
Credit Card Q42,4006402121,5481,10244618
Car Insurance1,15090411,0197332860

Data Management

Do Not Call and list health

Numbers on the Do Not Call list are never called again by that division, whether by the predictive dialer or by an agent pressing Call.

  • Import many numbers from a CSV or paste them in directly.
  • Calling hours for the predictive dialer.

Names, numbers, and figures in all screens are sample data.

Other products

Explore the other modules

InboundIncoming calls, AI Voice, web calls, video calls, chat, and social mediaLearn more →Customer serviceTickets and SLA, email, contacts, softphone, scripts, internal chatLearn more →AIAI Agent, AI Voice & Robocall, AI QA ScoringLearn more →Analytics & qualityDashboards, ticket reports, CSAT, Voice of Customer, WFMLearn more →OperationsAppointments, team & settings, and APIsLearn more →Staff OutsourcingManpower, recruitment & selection, trainingLearn more →

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