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FAQ

Frequently asked
questions

Everything you need to know about Kontakami.

What is Kontakami?
A help desk management application for inbound and outbound that connects companies with B2B and B2C customers on one platform, such as customer service, telemarketing, and social media.
What services does Kontakami provide?
  1. Inbound Voice: incoming calls from customers to the contact center, such as PSTN and Web Call.
  2. Inbound Chat: incoming messages from customers to the contact center handled by an agent, such as Web Live Chat and WA Live Chat.
  3. Inbound Chatbot: incoming messages from customers handled by a bot, such as Web bot and WA Chatbot.
  4. Outbound Voice: outgoing calls from the contact center to customers, such as Telemarketing/Marketing Campaign and Call Back.
  5. Outbound Chat: outgoing messages from the contact center to customers, such as WhatsApp Broadcast.
  6. Omnichannel: Facebook, Instagram, Email, WhatsApp Business API
What features does Kontakami have?
  1. User Management
  2. Product Management
  3. Ticket Management
  4. Customer, Voice, and Chat Data
  5. SLA Setting
  6. Subject Catalog
  7. Escalation Management
  8. Notification By Email
  9. Internal Team Communication
  10. Report
  11. Live Dashboard Report
  12. Omnichannel
  13. Integration
  14. Content Management
  15. FAQ
  16. BOT
  17. CSAT
  18. Campaign Management
  19. Marketing Campaign Rollout
  20. Quality Assurance Tool & Monitoring
Do I need to download an app?
No. Kontakami is a web-based application.
Who can use Kontakami?
Businesses in any industry that want to improve the quality of their customer service.
How do I subscribe to Kontakami?
Please reach us on the Contact us page.
For companies subscribed to Kontakami, how do B2C customers reach the contact center?
  1. PSTN phone calls (021xxx, 1500xxx, 0809xxx, 1400xx and others)
  2. Messages from social media (Facebook and Instagram)
  3. Access without a phone number (Contact Widget)
What is Access Without a Phone Number?
B2C customers can reach you without a phone number through the Contact Widget, where they can:
  1. Call via Web Call (internet)
  2. Chat via live Web Chat
  3. Chat via live WhatsApp (add-on)
  4. Chat via Web Bot and WhatsApp Bot (add-on)
  5. Email
  6. View an e-catalog
  7. Use a self-service FAQ (add-on)
How do B2C customers open the Contact Widget?
B2C customers can open the Contact Widget by:
  1. Clicking the widget button on the company website
  2. Scanning a QR code, for example from a brochure or flyer
  3. Clicking a link on a social media profile or in the company app
How do B2B customers access Kontakami?
B2B customers log in at business.kontakami.com

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