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About us

Digital Contact
Center Platform

Kontakami is a digital contact center solution for customer service, built for quick and easy setup at an efficient, affordable cost.

Our vision

To deliver better, more effective customer engagement through innovative digital contact center technology.

Our mission

To be the first choice for reliable and innovative Digital Contact Center solutions.

Part of Aseanindo

Experience since 2009

Since 2009, Aseanindo has provided call center services and technology to industries such as banking and insurance. Combining years of experience with the needs of large clients, Aseanindo built Kontakami, a digital contact center platform with more complete and innovative features. Kontakami is the result of Aseanindo’s long journey in delivering solutions that are efficient, flexible, and ready for the demands of modern business.

15+ YearsOf experience
50+ Million SecondsOf conversations a month
2000+ WorkstationsServed

Integrated, flexible call center service

One solution for your call center operations

Kontakami offers an integrated, flexible call center solution designed around your business, with quick setup and simple procedures. Features such as broadcast messages for promotions, marketing campaigns through outgoing calls, and booking services for industries like hospitals and restaurants keep operations efficient. Customer service can work from anywhere, supported by automatic voice recording, complete performance reports, and a CRM for better customer management.

Why Kontakami?

Every feature in one platform, with no extra apps

Multiple AccessMany ways to reach the contact center, including through various digital platforms.
B2B and B2C supportEasy communication with corporate clients, customers, and branch offices without a phone number.
Dynamic FormsForms you can adjust to your own needs.
Live Agent OptionConnect directly to a live agent when needed, not only through chat or a bot.
All-in-One PlatformManage inbound, outbound, and omnichannel communication in one system without extra apps.
Call BackCustomers can leave a message and a live agent will call them back.
Escalation ManagementKeep KPIs on target with measurable escalation backed by SLAs and OLAs.
Lower Subscription CostsMore affordable telco and CRM costs improve operational efficiency.

Our clients

Trusted by companies across industries

Banking, insurance, digital finance, education, hospitality, and business services.

HSBC
BNI
MNC Bank
AXA Financial
Cigna
Bumiputera
Ciputra Life
Indodax
Otto
DSF
Bureau Veritas
Wall Street English
Green Academy
CAR
Artha Madani
Sali
Mitratelecom
Indo Expat Housing
Padma Legian
Aseanindo
15+ YearsOf experience
50+ Million SecondsOf conversations a month
2000+ WorkstationsServed

See Kontakami with your own workflow

Our team will walk you through the modules you need, using examples from your business.